We are open! All three of our chiropractors (Claire, Zerah and the newly arrived Amy) are offering appointments. And most of the other therapists are back at work too. Please call reception to get full details and to make appointments.
Where it is impossible to avoid having two people in a waiting space, we would like clients to wear masks. But if you are strongly opposed to, or exempt from, wearing a mask, please let our reception staff know and we will make alternative arrangements.
Please read on for the full Ola COVID-19 procedure…
OLA'S COVID-19 PROCEDEDURES AND GUIDELINES
Ola is taking all possible steps to make your time with us as safe as possible - and to provide reassurance to those who are more vulnerable.
We have reconfigured the way we use space within Ola and now have two waiting rooms and additional new waiting zones around the clinic. This, in conjunction with a controlled flow of people in and out of the clinic, means we can minimise contact between clients.
In line with current Government guidance, we are now asking all our clients to wear masks on arrival at Ola and in reception. If you are strongly opposed to wearing a mask, please let our reception staff know in advance and we will try to make alternative arrangements. Likewise, if you are exempt from wearing a mask - please notify reception before you arrive.
Please note it is now a requirement that you read and complete our COVID-19 questionnaire before your appointment. This will be sent to you via email on our booking system prior to your appointment. If you require assistance once you have completed this form, then please call the clinic and speak to a member of staff.
WHEN YOU ARRIVE AT OLA, PLEASE FOLLOW THE FOLLOWING PROCEDURES
Enter the practice no sooner than five minutes before or exactly on time for your appointment.
Attend your appointment on your own, unless you are under 16 years old.
For added protection we request that visitors sanitise their hands, using the hand sanitiser provided, on entering the building. Our receptionist will take your temperature when you arrive - if it is elevated your appointment will be rescheduled.
Reception staff will tell you which waiting area or treatment room you need to go to.
We would prefer to take card payments to prevent the handling of cash.
Leave the clinic after your appointment (or after payment) - to make this easier, we will email a receipt if required.
Do not place personal belongings (wallets, keys, coins or mobile phones) on any clinic surface; we ask that you either do not bring them into the clinic with you, or do not take them out of your pockets.
We have introduced a one-way system in and out of the centre. Enter via the usual main stairs and exit via the back stairwell - you will see signposts.
OTHER MEASURES OLA HAS INTRODUCED
We have increased the distances between chairs in the waiting room.
We have increased the time between appointments to reduce the number of people in the room.
Our staff frequently sanitise work surfaces, chairs, door handles and the card payment machine.
We sanitise treatment beds between patients using an anti-viral spray as well as a UV wand.
We are wearing the correct PPE, as advised by Public Health England and the British Chiropractic Association.
We are keeping windows open for fresh air flow.
We are keeping contact time between you and your practitioner to a maximum of 20 minutes; 45 minutes for new patients.
IF YOU ARE AT HIGHER RISK...
Unfortunately, we can’t see you if you, or someone in your household/under your care, is in a higher risk group for complications from the virus. High risk or extremely clinically vulnerable people are advised to shield. More information on what dictates an extremely clinically vulnerable person can be found at this link:
IF YOU ARE SELF-ISOLATING OR SHOWING SYMPTOMS...
Please reschedule your appointment (for two weeks’ time) if you, or someone in your household/under your care are self-isolating, or have any symptoms such as:
Shortness of breath
Other symptoms of COVID-19 can be found at this link:
IF YOU ARE OVER 70...
Please consider rescheduling your appointment if you are an older person (over 70) with underlying health conditions.